FREQUENTLY ASKED QUESTIONS
Becoming part of the SMAC Program
How can I be part of
the SMAC Program?
Here are two ways
on how you can be part of the SMAC Program:
1. In-store: Purchase a SMAC (blue) physical card at any select SM
Retail store for Php200. (subject to change without prior notice)
Who can be part of the SMAC
Program?
Individuals aged 18 and above
can qualify for a SMAC membership.
Can I cancel my
SMAC membership?
How long does my
membership last?
The validity of
your membership will depend on your card type
|
Card Type
|
Validity period
|
|
SMAC Start
|
Does not expire if you don’t earn or redeem at least
one (1) point in three (3) years
|
|
SMAC (blue)
|
Five (5) years
from the date of membership registration
|
|
SMAC Prestige
|
·
New: 12 months starting the day after the spend
requirement is reached
·
Renewal: 12 months after the month of renewal
|
How do I change or reset
the email or password I used to create my account online?
To change or reset your
email and/or password, login and access your account, go to settings and update
your profile.
New Features
What is a SMAC Virtual
Card?
The SMAC Virtual
Card is the digital counterpart of a physical SMAC Start, SMAC, or SMAC
Prestige Card.
All members who register for an online account
will be given a SMAC Virtual Card
What is card linking and
what loyalty cards can I link?
Card linking is the merging
of loyalty accounts. You may link your SMAC Start, SMAC, SMAC Prestige, Ace
Rewards, Love Your Body, and MOM Card.
What happens to my accounts
once they are linked?
Points of all
linked accounts shall be merged into a single wallet.
The balance in the single wallet will be reflected across all linked physical
cards.
Currency of all linked points becomes SMAC
Points.
Account records shall be combined including member information, purchase and
points transactions and history.
Can I link more than one
SMAC to my online account?
Yes, the SMAC Virtual Card
to be displayed will always be the highest tier card.
Will card specific benefits
be extended to all my cards if they are linked to one account?
No, card specific benefits
are not shared across all linked cards.
Can I unlink my card?
Once a card is linked, it
can no longer be reversed.
SMAC Start
What is SMAC Start?
SMAC Start is a free
membership that lets you earn points and use them to pay for purchases like
fashion, home, and beauty essentials.
Where can I get my
SMAC Start?
To get a FREE virtual SMAC
Start, register online or download the SMAC&SHOP app from the App Store or
Google Play.
Occasionally, we also distribute the physical SMAC Start Card at distribution
events in SM Malls, SMAC Partners, or in local communities. Regularly check our
Facebook, Instagram, and TikTok accounts as well as our website for updates.
Activation, Registration, &
Personalization
How do I activate
my SMAC?
To activate your
account, text SMAC<space>ACT<space>16-digit card number to 225600.
Your 16-digit
card number can be found at the back of your card.
Upon activation, members
with physical cards can start earning points.
Register your account to fully enjoy the
benefits of your SMAC membership.
How do I register my SMAC?
Register your membership
information via the SMAC website, Mobile App or the Customer Service Counters inside
SM Store.
Upon registration, you will start enjoying the full benefits of the program
including earning and paying with points.
How do I personalize
my SMAC?
Just go to the Customer
Service Counter of any SM Store and your name will be printed on your card
within a few minutes.
Make sure your account is registered first.
SMAC Prestige
How do I become a SMAC
Prestige member?
To be eligible
for a SMAC Prestige membership, you must have spent a cumulative amount of at
least P150,000 at SM Store and other SM Retail Stores within 12 months upon
registration.
Your membership will be automatically upgraded
as you reach the spending requirement.
How will I know if I
qualified for a SMAC Prestige membership?
You’ll be notified of your
membership promotion via SMS or email that you can process the claiming of your
card.
How do I get my SMAC Prestige Card?
To claim your SMAC Prestige
Card, visit the Customer Service Counter inside any SM Store. Present the SMAC
communication (via email or SMS) of your promotion, and a valid ID.
Can I still use my existing
SMAC (blue or Start) if I haven’t claimed my SMAC Prestige Card?
Yes, you can still use your unexpired SMAC (blue) or SMAC Start Card for
points earning and redemption until you claim your SMAC Prestige Card.
What happens to the points
I earned using my SMAC?
Your points earned from
your SMAC Start or SMAC will automatically be pooled to your SMAC Prestige membership.
How long is my SMAC
Prestige membership valid?
Your SMAC Prestige
membership is valid for twelve (12) months from the day after you meet the
spend requirement.
How do I renew my SMAC
Prestige membership?
Your SMAC Prestige
membership will be automatically renewed if you maintain the minimum spending
requirement of Php 120,000 at any SM Store and other SM Retail stores, within
the validity of your membership or before the expiry of your card.
How do I know if I have
qualified for SMAC Prestige membership renewal?
For SMAC Prestige renewal,
DAC reserves the right to track your spending and automatically qualify members
for renewal. On the month of card expiry, if you've met the renewal spend
requirement, you will receive a notification about your automatic renewal on
the 1st week of the following month. Make sure your contact information is
updated to receive notifications from SMAC.
Will I be provided with a
new SMAC Prestige Card when I meet the Php120,000 spend requirement?
Yes. Visit the Customer
Service Counter inside any SM Store, present the SMAC communication (via email
or SMS) of your renewal, your existing SMAC Prestige Card, and a valid ID.
Can I still use my old SMAC
Prestige Card while waiting to claim my new one?
Yes, you can still use your
old SMAC Prestige Card to earn points. For Prestige members whose cards are
undergoing renewal, points redemption can only be done using the renewed card.
What happens to the points
on my old SMAC Prestige Card when I claim my new one?
All points from your old
SMAC Prestige Card are automatically transferred to your new SMAC Prestige Card
upon claiming.
What is the validity period
of my renewed Prestige membership?
Your SMAC
Prestige membership is automatically renewed when you meet the spending
requirement of at least Php120,000 before your next card expiry date.
Your new SMAC
Prestige membership will be valid for another 12 months.
Qualified members are notified on the 1st week
of the following month of their automatic renewal.
What will happen to my SMAC
Prestige membership if I do not meet the Php120,000 spending requirement
Should you not meet the
minimum spending requirement, you will be downgraded to your unexpired
higher-tier linked account.
How does SMAC Prestige
renewal work?
SMAC Prestige renewal is
determined automatically by tracking your spending. DAC reserves the right to
evaluate and qualify members for renewal based on their spending.
Membership Renewal
How do I renew my SMAC membership?
Renew your membership by visiting the Customer
Service Counter inside any SM Store.
When should I renew my SMAC?
You may
renew your membership within three (3) months prior to card expiration with a
grace period of three (3) months after the date of card expiration.
All unused points will be carried over to your new card once you renew.
Can I still use my old
SMAC?
You no longer enjoy points
earning, points redemption, and the member-exclusive benefits and promos until
you renew your SMAC membership.
What happens to the points
on my old SMAC when I renew?
All points from your old
SMAC are automatically transferred to your new SMAC upon renewal.
SMAC Points
How do I earn SMAC Points?
Present your physical SMAC or
your virtual SMAC to the cashier before any purchase at SM Retail stores.
Is there a minimum purchase
amount required to earn SMAC Points?
No, just present your card to
the cashier to earn SMAC Points.
How long does it take for
points to be credited to my account?
It may take up to seven (7)
to ten (10) days for points and transactions to be reflected on your account.
Your transaction history may be viewed via the SMAC website and Mobile App.
How do I check my SMAC Points balance?
Download the SMAC&SHOP app
or visit smac.ph to keep updated on your points balance and many other SMAC
benefits you are eligible to enjoy, or you may visit a Cashier Counter at any
SM Retail store establishment.
How do I redeem
my points?
SMAC Points can be used to
pay for your purchases at SM Retail stores.
No minimum amount is required to start using those SMAC Points.
Will my SMAC Points expire?
Your points are
subject to expiry depending on your activity or membership validity.
Your SMAC
Points will not expire as long as:
1. You have one (1) valid point-earning transaction or
points-redemption activity within two (2) calendar years.
2. You renew your SMAC membership not later than three (3)
months from expiry.
Otherwise, all unused points will be forfeited.
Can I transfer my
SMAC Points?
Yes, you can transfer your
points to another SMAC Start, SMAC or SMAC Prestige account.
How do I
transfer points?
Download the SMAC&SHOP app
or visit smac.ph to transfer your points.
Do transferred
points expire?
Yes, they expire like
regular points.
SMAC Points Conversion
How do I convert my PLDT
Home Rewards Crystal Points to SMAC Points?
Log in to your
PLDT Home Rewards account and click the link ‘Redeem now’
Select the 100 SMAC
Points in the marketplace and click redeem.
Copy the voucher code to be inputted in the SMAC
website.
Who can convert PLDT Home
Rewards Crystal Points to SMAC Points?
Open to all SMAC Start,
SMAC and Prestige members with enough PLDT Home Rewards Crystals required for
the conversion to SMAC Points.
What is the points
conversion scheme?
260 PLDT Home Rewards
Crystals = 100 SMAC Points
When will SMAC Points be
posted?
Awarding of SMAC Points
will be credited to the member’s account 24 hours upon claiming in the website.
How do I convert my PAL
Mabuhay Miles to SMAC Points?
Via PAL Website:
1. Visit the PAL website, log into your Mabuhay Miles account, and select
“Redeeming Miles” under the Mabuhay Miles section.
2. Choose the “Non-Flight” option, click the SMAC logo, and use the slider to
select the amount of Mabuhay Miles to convert. Enter your SMAC number.
3. Review the details, confirm the transaction, enter the OTP, and your SMAC
Points will be credited instantly.
Via Hotline:
1. Call any of the Mabuhay Miles Hotline numbers (open 24/7):
Manila - +632 8855 8888
Mobile - +63919 056 2255
USA / Canada - 1 800 435 9725 (Tollfree)
2. Provide your Mabuhay Miles number, SMAC number, and number of Mabuhay Miles
to be converted.
Who can convert PAL Mabuhay
Miles to SMAC Points?
This offer is valid for all
SMAC Start, SMAC, and SMAC Prestige members with a sufficient PAL Mabuhay Miles
balance required for conversion to SMAC Points.
What is the points
conversion scheme?
500 PAL Mabuhay Miles = 200
SMAC Points
When will SMAC Points be
credited?
Via Hotline: SMAC Points
will be credited within 5 to 7 business days.
Via Website: SMAC Points will immediately be credited.
How do I convert my SMAC
Points to PAL Mabuhay Miles?
1. Log in to smac.ph and
click the PAL Mabuhay Miles banner on the homepage.
2. Enter your Mabuhay Miles number and select the points to convert.
3. Input the 6-digit OTP sent to your mobile or email to confirm the
transaction.
Who can convert SMAC Points
to Mabuhay Miles?
SMAC Start, SMAC and SMAC
Prestige members with unexpired accounts with at least 250 points.
What is the points
conversion scheme?
250 SMAC Points = 150 PAL
Mabuhay Miles
Is there a maximum number
of points that I can convert?
No. You can convert as many
points as long as your balance is sufficient.
When will PAL Mabuhay Miles
be credited?
Miles will be converted
within 24 hours.
How do I convert my GLOBE
Rewards Points to SMAC Points?
1. Sign in to
your GlobeOne app, go to the “Rewards” tab, and redeem the SMAC50 offer.
2. Wait for the
confirmation notification with a unique code from 4438.
3. Log in to your SMAC account, add the unique code under the “Vouchers” tab,
and click “Claim” to redeem the points.
Who can convert GLOBE
Rewards Points to SMAC Points?
Open to all SMAC Start,
SMAC and SMAC Prestige members with enough Globe Rewards Points required for
the conversion to SMAC Points.
What is the points
conversion scheme?
130 Globe Rewards = 100
SMAC Points
65 Globe Rewards = 50 SMAC Points
20 Globe Rewards = 15 SMAC Points -- starting January 1, 2025.
When will SMAC Points be
posted?
Awarding of SMAC Points
will be credited to the member’s account 24 hours upon claiming on the website.
Can I reverse points
conversions?
No, conversions are not
reversible.
How do I update my
membership information?
You may update your
membership information through the SMAC website via www.smac.ph.
I just changed my marital
status. How do I apply for a new card with my new surname?
Visit the Customer Service
Counter inside any SM Store and present a valid ID reflecting both your old and
new surnames. The replacement fee is P80.00.
I no longer want to receive
notifications, what should I do?
To stop receiving
notifications from SMAC - log in to your account on the website or mobile app
and go to Account > Settings > Notifications.
You will no longer receive sale, discount and offer related notifications.
Account notifications such as renewal reminder and points expiry notice will
still be sent to your registered contact details.
Lost & Damaged Card
What do I do if I lost my
SMAC?
Block your card
through the SMAC website via www.smac.ph Visit the Customer Service Counter inside any SM
Store for your replacement. A fee of P 80 shall apply.
What do I do if my card
becomes defective?
SMAC carries a three-month
warranty (from date of activation) against faulty magnetic strips, during which
no fee will be charged for card replacement. After the three-month warranty
period, a replacement fee of P 80.00 shall apply.
The warranty does not cover damage resulting from abuse, misuse and negligence
on the part of the member (i.e. folded, warped, or scratched, etc.).
How and when will I get my
replacement card?
Visit the Customer Service
Counter inside any SM Store and your card will be ready within a few minutes.
SMAC E-Vouchers
What is a SMAC Voucher?
A voucher with a unique
promo code from SMAC or SMAC partners that entitles a member to an exclusive
SMAC benefit.
How do I use my SMAC Voucher?
Visit the SMAC website and log in to your
account. Navigate to the Vouchers section and enter the voucher code to add it
to your available vouchers. Once the voucher appears in your account, redeem it
to enjoy the offer, whether it’s bonus points or a freebie.